Project Manager

» Project Manager
Information Technology
in Dallas
, TX
Reference: 19-03194

Summary:

The Project Manager is responsible for all aspects of process improvement projects and initiatives to support client operation and support processes. Client operation and support processes, projects and initiatives include equipment inventory/supply management, labor management, guest coordination, department logistics, operational quality control, contact centers, timeshare products, portions of larger enterprise projects, IT initiatives and leadership communication. These projects will support and impact an employee base of 600 – 10,000+ and a timeshare ownership base of 800,000+.

The Project Manager is responsible for guiding projects and initiatives to on-time completion with achievement of stated objectives and within financial budget. The position requires professional project management methodology, including the development of project plans, allocation and alignment of resources, management of tasks and deliverables, management of team members, project cost tracking, stakeholder communication, etc. The position occasionally requires managing the UAT (User Acceptance Testing) portion of IT-based projects.

The position will provide feedback to leaders and executives on process improvement projects as well as to work in tandem with business colleagues to understand problem areas and to design and introduce practical business solutions. The position will liaison with other internal departments (i.e. IT, HR, L&D etc.) on problem mitigation strategies. The position will sometimes have Program Coordination responsibilities to work with external vendors and partners in support of project initiatives. This position has an expectation of managing multiple projects simultaneously.

Project Initiation:

  • Actively involved in the review and selection of external vendors
  • Develops Benefit Management Plan (BMP) for capital and expense projects in coordination with project sponsor
  • Works with vendor for SOW costs, coordinating document reviews through legal, finance and other groups as needed

Project Planning:

  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
  • Identifies resources and assigns individual responsibilities for project support

Project Execution:

  • Manages project teams
  • Manages day-to-day operational aspects of projects and their scope

Project Monitoring and Controlling:

  • Reviews deliverables prepared by team members, prior to implementing
  • Effectively applies project methodology and enforces project standards
  • Prepares for engagement reviews and quality assurance procedures
  • Minimizes exposure and risk on projects
  • Ensures all project team members are on schedule and ensures appropriate and timely information to all relevant parties regarding project status
  • Develops and maintains effective working relationships with key internal business partners, including all levels of company management, as well as personnel from multiple cross-functional departments
  • Ensures project documents are complete, current, and stored appropriately

Process Excellence:

  • Helps facilitate product change management strategies; adapt behavior and work methods in response to new information, changing conditions, or unexpected obstacles which warrant attention and resolution
  • Focus on process improvement opportunities using Lean Six Sigma methodologies

Scope/Financial Responsibility:

The Project Manager will be responsible for all aspects of process improvement projects and initiatives to support our client’s contact centers and timeshare products, or portions of larger enterprise or IT initiatives. These projects will support and impact an employee base of 600+ and a timeshare ownership base of 800,000+. The Project Manager is responsible to ensure expense costs have been accurately reflected in the appropriate business financials.

Travel Requirements:

  • Possible light travel required
  • Travel may be required to our client’s business sites and outsourced locations that support our client’s systems

Education:

  • Bachelors Degree in related field

Training Requirements (Licenses, Programs or Certificates):

  • Project Management and/or process improvement certification
  • Six Sigma Certification preferred

Knowledge and Skills:

  • Understanding of timeshare industry, products, and clubs
  • Strong consulting and systems thinking skills
  • Exceptional interpersonal and written communication skills
  • Excellent presentation skills with strong ability to present both qualitative and quantitative information in a clear, concise and persuasive manner to all levels of the organization
  • Demonstrated analytical, problem solving, and trouble-shooting skills
  • Ability to manage staff in multiple locations (possible light travel required)
  • Knowledge of Six Sigma, TQM (total quality management) or other process improvement methodologies preferred
  • Knowledge of predictive statistical analysis methodologies preferred

Technical Skills:

  • Advanced working knowledge of Microsoft Office Suite

Job Experience:

  • Minimum of five (5) years of project management or strategic consulting experience in business or process improvement capacity, including use of accepted project management methodologies
  • Demonstrated experience in managing projects which impact a large-scale employee and consumer base
  • Experience with call center environments required
  • Experience managing projects in a call center environment, using standard and emerging contact center strategies and technologies preferred
  • Specific knowledge of our client’s products, club rules, and owner needs preferred
  • Program Management experience preferred
  • Demonstrated ability to interact effectively across department lines and with all levels of management preferred
  • Unless there is a legal requirement, experience will be accepted for the education requirement

Complexity:

The position requires professional project management methodology, including the development of project plans, allocation and alignment of resources, management of tasks and deliverables, management of team members, project cost tracking, stakeholder communication, etc.