Technical Specialist

» Technical Specialist
Information Technology
in Beaumont
, TX
Reference: 19-02947

Description:

The Technical Specialist is responsible for ensuring all technical aspects of existing accounts, while assisting with developing and implementing technical monitoring plans for assigned customers and prospect accounts. The overall focus should be on technically analyzing current applications, making recommendations for improvement and identifying and delivering value so that customer expectations are exceeded.

Responsibilities:

  • Act safely in all aspects of the job, including the operation and maintenance of the company provided vehicle and compliance with customer site specific safety policies
  • Assist with auditing current and potential applications from a technical standpoint
  • Competent at evaluating customer laboratory results, recommending chemical feed rates, and maintaining product inventory
  • Competent at adjusting chemical dosages and recommending customer operational changes when necessary
  • Focus on customer retention and improving customer relationships through effective business calls and entertainment at all levels of the customer’s organization
  • Add customer value by acting as a business consultant to customer’s key management by developing a thorough understanding of customer’s business, strategy and operational issues
  • Advise customers on the best products to accomplish their objectives, as well as industry best practices
  • Document the value offered and delivered to the customer in clear, customer accepted financial terms
  • Competent at handling all projects from the identification stage through data collection, qualification, and implementation phases
  • In coordination with the Site or Territory Manager, assist with and support proactive technical monitoring plans and strategies for active and potential pursuits
  • Assist the technical group by providing ongoing information regarding customer trends, issues and requests related to products and their application
  • Contribute to the territory’s team development by mentoring field and technical representatives
  • Complete required training and documentation on time

Requirements:

  • Bachelor’s degree (Chemical Engineering, Chemistry, Biological Sciences or related field)
  • Chemical Engineering degree preferred
  • 10-15 years of relevant water treatment work experience
  • Good communication skills (both written and verbal)
  • Proficiency with Visio (or similar), MS Office products: Excel, Pi, Word, PowerPoint