Desktop Fulfillment Specialist

» Desktop Fulfillment Specialist
Information Technology
in Austin
, TX
Reference: 19-01792

Job Summary: 

  • Performs the entire lifecycle of managing desktop computer equipment and assist in coordinating planning and efforts of team work activities
  • Completes special projects as assigned by supervisor and provides reports as directed
  • Fulfillment and management of desktop computer equipment includes ticket processing, asset repository updates, computer imaging, basic hardware/software troubleshooting, software installation, physical deployment/shipping/transport of computer hardware, inventory management, stock receiving/put-away, equipment storage/palletization, equipment location research, and customer communications

Key Duties and Responsibilities: 

  • Understands how to review, prioritize and process end-user requests while escalating any issues to management
  • Coordinates and assists in planning of work activities to ensure all priorities are being properly addressed
  • Provides reports as requested by management
  • Ensures requests for desktop computer equipment are processed in proper priority/timely manner to meet established SLOs
  • Images desktop computer equipment to sufficiently meet demand of incoming requests
  • Processes and handle incoming/returned desktop computer equipment to determine actions to take regarding disposition
  • Cleans and refurbishes incoming/returned desktop computer equipment and properly inventory and store
  • Installs software and performs QA activities as needed on desktop computer equipment to ready for deployment
  • Physically deploys, moves, removes, pickups, ships, stores, or handles desktop computer equipment in any required manner
  • Performs other duties as assigned

Education: 

  • A High School or GED
  • An Associate’s Degree in a related field
  • Or Graduate from a technical school in information systems or information technology or related field

Work Experience: 

  • 2+ years of experience in inventory or it asset management
  • 1+ year of experience in working in Help Desk/Service Desk level 1 or level 2 support roles in Windows operating system/network environments
  • 6 months of experience in installing, maintaining, and diagnosing client workstations, services, applications, and printers in Windows operating system and/or network environments

Licenses and Certifications: 

  • CompTIA A+ (computer service technicians)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Technology Associate (MTA)
  • Microsoft Certified Solutions Associate (MCSA)
  • Microsoft Certified Technology Specialist (MCTS)

Skills: 

  • Demonstrated interpersonal/verbal communication skills
  • Demonstrated written communication skills
  • Demonstrated customer service skills
  • Must be able to document work and/or incidents using standard formats
  • Must be able to type at least 25 words a minute for data and configuration entry

Technology: 

  • Windows Operating System
  • Microsoft Outlook
  • Microsoft Excel
  • Microsoft Word