Cloud Technician

» Cloud Technician
Information Technology
in New York City
, NY
Reference: 19-02978

Job Description:

  • Configure and administer components of a Windows 10 and Citrix infrastructure including application publishing, system monitoring, troubleshooting, end user support, license monitoring, and system documentation
  • Manage, build, test, and deployment of a streamed image(s) that fully meet our client’s feature, function and performance objectives
  • Maintain virtual production and test environments to be identical and to N-1 software version compliance
  • Provide support to all infrastructure and operation team in triaging problems
  • Process Service Now tickets per the SLA
  • Evaluate requests to publish applications, coordinate pilot group testing, submit change requests, and publish applications
  • Configure, test, and maintain application upgrades
  • Evaluate and perform health check of current Citrix environment and business applications
  • Actively participate in requirements gathering and design for the virtual environment
  • Provide operational support to include performance tuning, capacity planning, and maintenance
  • Maintain service support knowledge base to be current and accurate for use by support service personnel
  • Prepare work plans as needed; keeps to milestones schedules and deliverables
  • Other duties as assigned

Job Qualifications: 

  • Strong interpersonal and customer service skills
  • Ability to manage time effectively, multitask and adapt to changes quickly in a fast moving environment
  • Flexibility to work overtime and on weekends to support a 24×7 environment, holidays and at peak times
  • Ability to troubleshoot and resolve technical problems over the phone which includes PC/Laptops in a Windows XP, Windows 7 network environment
  • Experience with Microsoft Office applications and third party applications
  • Has worked within a professional services firm or similar environment
  • Technical experience or some exposure in some areas of PC internal networking and software including LAN, WAN
  • Associates degree from an accredited institution
  • Completed coursework from an accredited college university