Desktop Engineer

» Desktop Engineer
Information Technology
in Chicago
, IL
Reference: 19-04013

Essential Job Duties & Responsibilities: 

  • The candidate must have proven exceptional interaction with end users and able to maintain ticket SLA’s by responding promptly to user requests
  • Responsible for patching all endpoints utilizing SCCM and WSUS
  • Utilize SCCM to develop and deploy endpoint images, as well as create/deploy software packages and custom reporting
  • Create documentation of existing and new technologies for quality assurance purposes
  • Create and maintain project, process, and procedure documentation
  • Ability to manage medium to large projects, as well as participation in projects as a technical lead or engineer
  • Management, administration, and reporting of the scan gun/HHT environment
  • Manage active directory structure and group policy
  • Available for after-hours and weekend support as required

Skills & Experience:

  • Three years or more of relevant professional work experience in supporting an enterprise IT environment
  • Experience in Windows 10 and the Microsoft Office Suite
  • Must be technical and analytical
  • Previous experience¬†with endpoint anti-virus tools and troubleshooting
  • Experience in managing the SCCM environment as well as troubleshooting site servers, distribution points, and managing remote clients
  • Deployments utilizing OSD task sequences within SCCM
  • Experience with mobile device management, including phone (iOS, Windows mobile, Android), scan guns, and OSx devices
  • Knowledge of active directory and group policy management
  • Experienced in PowerShell scripting
  • Create and maintain technical documentation to ensure efficient planning and execution, including those for design, installation, administration, support, and training
  • Display commitment to excellence and display immense pride in the work
  • Strong background in network fundamentals and troubleshooting from endpoints