Sr. Technical Support

» Sr. Technical Support
Information Technology
in Tampa
, FL
Reference: 19-04053

Description: 

The Technical Services Department provides second level technical support to internal and external users. The first level is the Member Service Center. The Sr. Technical Support Specialist will receive transferred calls, troubleshoot issues, advise end users on the appropriate resolution and perform a variety of desktop support tasks. The Sr. Technical Support Specialist will also provide mentoring and training to less experienced Specialists. Issues that cannot be resolved will be transferred to a Level 3 staff including existing Network, Security, Database, and Development experts.

Education:

  • College diploma or university degree in the field of computer science, information sciences, a plus
  • Minimum of 5 years equivalent work experience
  • Industry-Related Certification(s) (A+, Network+, MTA, MCTS) a plus

Experience:

  • Exceptional knowledge and problem solving experience of computer hardware, including desktops, laptops, and printers
  • Proficient with desktop and server operating systems including Office, Windows (XP, 2007, etc.)
  • Exceptional Application support experience with multiple browsers including IE and Firefox
  • Extensive support experience with VPN, Wireless Networks, Air Cards (Sprint & Verizon), Routers (Cradlepoint), Apache web server, VMWare, and general networking
  • Strong Working knowledge of Adobe products, WebEx, Antivirus
  • Working knowledge of various diagnostic utilities
  • Application installation & hardware phone troubleshooting experience
  • Citrix application presentation & software evaluation experience a plus
  • Knowledge of relevant call tracking applications (IssueTrak preferred)