Desktop Engineer

» Desktop Engineer
Information Technology
in Tampa
, FL
Reference: 19-01721

Description:

The Desktop Engineer will be primarily responsible for designing, supporting, documenting and monitoring workstation imaging process, environments and/or applications to provide a stable and positive unified customer experience and meet the business requirements of the organization.

Responsibilities: 

  • Charged with supporting complex infrastructure environments with a high degree of attention to detail and timeliness
  • Manage the deployment of appropriate security patches, hot fixes, and software updates
  • Design, document, implement, monitor, and support workstation, imaging and deployment systems, services, and applications
  • Deliver and manage high standard communications across internal customers and IT to ensure that issues are dealt with by priority, providing regular communications across the organization
  • Perform detailed, highly technical root cause or problem analysis of systems and applications and implement solutions
  • Perform imaging tool performance tuning and process improvements
  • Collaborate with other IT and business departments to ensure business needs and SLAs are met
  • Actively participate in the systems monitoring and diagnosis of issues
  • Transfer knowledge to other IT staff
  • May be required for upgrades to production systems to avoid system downtime during business hours
  • Manage and develop scripts to minimize build time
  • Manage, maintain, and document current and future drivers, BIOS, and OEM software
  • Production of statistics and reports to demonstrate where possible workstation issues are occurring across the organization and manage issues through to resolution
  • Perform other duties as assigned
  • Collaborate with Information Security to manage workstation and image compliance
  • Ensure stability of desktop and integration with vendors apps
  • Tier 3 escalation for desktop support
  • Manage the standard deployment process and build guide
  • Collaborate with service desk on continuous improvement to reduce tickets and improve end-user experience