Position Summary:
- Leads the overall operations, design, development, maintenance, and customer support of the client’s System telephony voice infrastructure
- Responsible for supervision of the telephony engineering staff and lead customer service staff
- Assist departments director with annual budget preparation and oversee budget expenditures throughout the year
- Assist other client departments in determining the most cost effective solution to meet their needs
Day to Day:
- Oversee day-today operations of the client’s telephony systems
- Assist financial management with oversight of accounts payables and billing of telephony services
- Oversee customer service operations and assist in development of telephony services to be offered and entered into the IT Service Catalog
- Cultivate vendor relations and negotiate for required services and contracts
- Participate and attend Higher Education and professional conferences
- Review and refine the client’s telephony systems and architecture to meet the needs of the client’s System
- Maintain architectural relevance in keeping with advancements in technology
Minimum Qualifications:
- 3 Years Experience
- Higher Education
- A thorough understanding of streaming media technology
- In-depth knowledge of both traditional and IP based PBX functionality, both voice and video codecs, the UDP/TCP/IP protocols, SIP protocol, and PRI signaling
- A working knowledge of mainstream voice and video codecs
- The ability to identify emerging technologies that would benefit the client’s strategic mission
- Demonstrate good people skills needed to work effectively with customers, vendors, and staff
- Able to manage a fiscal budget and provide assistance with budget development
Preferred Qualifications:
- Experience with the Avaya PBX, Cisco Unity Connection, Polycom, Oracle ACME’s session border controller, Microsoft Skype for Business(aka Lync), and Avaya Aura Contact Center
- Familiarity with the Avaya product line and maintenance options
- Knowledge of the SNMP, DHCP, DNS, FTP, and NTP
- Able to demonstrate good troubleshooting and diagnostics skills
- Working knowledge of the Linux operating system, server administration, and virtual machines (e.g. Vmware)