Technical Support Analyst

» Technical Support Analyst
Information Technology
in Orlando
, FL
Reference: 19-04240
Basic Qualifications:
  • Build and install POS hardware and provide hypercare support for the DELOS project
  • Responsible for working closely with customers, business analysts, and team members
  • Must be able to manage and control the processing of programs and peripheral equipment on distributed computer systems to ensure the highest levels of service and system availability
  • Must be comfortable with answering service calls, organized and can prioritize
  • Must have basic network solution knowledge
  • Must utilize own vehicle in order to move about site(s)
  • Will be servicing NCR terminals and DLI tablets, printers, scanners and credit card devices
  • These solutions must be aligned with business and WDPR Technology strategies and comply with the organization’s architectural standards
  • Must perform problem identification, escalation and resolution
  • Communicates status of operations to allow for immediate response to service disruptions
  • Assists in coordinating the efforts of supplier teams when needed to develop or sustain the application environment
  • Must be able to remain on their feet for hours at a time
  • Minimum 2 years relevant experience
  • Knowledge in multiple technical areas
  • Excellent written and verbal communication