System Administrator

» System Administrator
Information Technology
in Orlando
, FL
Reference: 19-04319

Position Overview:

The role of Systems Administrator can be broken down in to three distinct disciplines: that of Server Administration, Network Administration and Application Administration. An individual in this position will most typically demonstrate a high level of competency in multiple disciplines or exceptional competency in a single discipline.

  • Participate in establishing and maintaining enterprise systems standards
  • Assist in designing highly available systems to improve business operations
  • As well as testing, deploying and maintaining these systems

General Systems Administration:

  • Provide Tier Two support; diagnose and quickly resolve problems in highly critical production environment
  • Document issues and elevate based on criticality
  • Develops and maintains metrics from Incident Reporting systems and for other key technology processes
  • Coordinate incident resolution with external partners and service providers
  • Analyze Incident Reports and data, determine root causes, recommend improvements to reduce incidences and increase stability, and implement for assigned areas of responsibility
  • Maintain knowledge base documentation that can be used for cross training
  • Coordinate technology procurement requests, vendor quotes, approvals and order placements
  • Fully support enterprise policies and standards of performance excellence by delivery exemplary services to all requestors
  • Communicate critical status of issues and activities to senior team members and management in a timely and clear manner
  • Monitor system performance and recommend enhancements where needed
  • Follow change management processes
  • Assist in new product evaluation, capacity and resource planning
  • Train others in complex issue resolution and new technologies to be implemented
  • Assist in development of disaster recovery strategy and procedures
  • Actively participate in system recovery activities
  • Assist in the development and maintenance of information security policy and procedures
  • Support organizations cybersecurity initiatives
  • Maintain confidential and sensitive information
  • Any other duties as assigned by management

Server Administration:

  • Perform server builds, configuration and maintenance according to established standards
  • Installing and supporting software including Exchange, SharePoint, Operating Systems, Active Directory, VMware as well as maintenance and monitoring tools
  • Administer systems security and access rights to the server and operating system
  • Installing OS and software updates and patches
  • Administering SAN storage devices
  • Performing server backup and recovery operations including off-site storage and disaster recovery readiness
  • Assist in deployment of new applications and systems
  • Manage Incident Reporting tools and processes for technology team; support tool usage for other users within the organization
  • Plan, test and implement new operation systems releases, software upgrades, and information security tools and updates

Network Administration:

  • Perform equipment builds, configuration and maintenance according to established standards
  • Administer systems security and access rights to networking equipment and operating system
  • Maintaining firewall security and general configurations
  • Installing network infrastructure related updates and patches
  • Performing network infrastructure backup and recovery operations including off-site storage and disaster recovery readiness
  • Plan, test and implement new network upgrades including information security tools and updates

Application Administration:

  • Perform application configuration and maintenance according to established standards
  • Administer application specific security rights and access for products including Exchange, SharePoint, VMware, VDI, Salesforce, Tableau, SQL, as well as other potential software either onsite or in the cloud
  • Installing software updates and patches
  • Performing necessary application backup and recovery operations in coordination with server administration team or third party hosting providers
  • Assist in deployment of new applications and systems
  • Plan, test and implement new software upgrades and information security tools and updates
  • Follow companies Software Development Life Cycle to test, track issues for and provide feedback to developers for application development

Work Experience Required:

  • Incident Reporting System management, support and status/metrics reporting
  • Experience in information security tools and processes including cybersecurity
  • Experience in Change Management best practices
  • Demonstrate strong customer service skills and ability to effectively present technical ideas, solutions, and proposals to a diverse group of individuals
  • Strong PC, mobile devices and peripheral knowledge & operating skills

Work Experience Preferred:

  • Knowledge and experience in UNIX/Linux operation systems
  • Experience in implementing high availability system infrastructure
  • Experience or knowledge in Cloud Computing based systems implementation
  • Experience in Disaster Recovery practices

Server Administration Required:

  • Proficient in supporting, analyzing and maintaining key servers and tools such as Outlook/Exchange, SharePoint, Windows and UNIX operating systems, VMWare, VDI, Active Directory and associated maintenance and monitoring tools
  • Experience in Storage Area Network (SAN) management

Server Administration Preferred:

  • Experience with Cisco UCS Blade systems
  • SIP telephony experience

Network Administration Required:

  • Proficient working knowledge of network configuration
  • Experience with Cisco devices

Network Administration Preferred:

  • Strong security background
  • Experience with SIP communications

Application Administration Required:

  • Experience in configuring, supporting and maintaining Outlook/Exchange, SharePoint, Microsoft server operating systems, VMWare, VDI, Active Directory, MS Team Foundation Server and associated maintenance and monitoring tools

Application Administration Preferred:

  • Experience or knowledge of network protocols

Education Required:

  • A Bachelor’s degree, preferably in Computer Science, Management Information Systems or equivalent certifications, plus 5 years of experience in software/hardware systems administration

Education Preferred:

  • Bachelor’s degree in Information Technology and related work experience