The Service Desk Analyst’s primary responsibility is to work with internal users to resolve computer hardware and software related issues and requests.
- 2-3 years of experience working in a service desk role
- 2-3 years of experience troubleshooting users in a Windows-based environment
- Must have hardware troubleshooting background on desktops, laptops and printers
- Must have excellent communication and customer services skills
- Experience with a ticketing system
- A+ certification
- Office 365 support experience