Service Desk Analyst

» Service Desk Analyst
Information Technology
in Orlando
, FL
Reference: 19-03157

Description:

The Service Desk Analyst’s primary responsibility is to work with internal users to resolve computer hardware and software related issues and requests.

Qualifications:

  • 2-3 years of experience working in a service desk role
  • 2-3 years of experience troubleshooting users in a Windows-based environment
  • Must have hardware troubleshooting background on desktops, laptops and printers
  • Must have excellent communication and customer services skills
  • Experience with a ticketing system
  • A+ certification
  • Office 365 support experience