Field Technician

» Field Technician
Information Technology
in Orlando
, FL
Reference: 19-03233

Description:

  • Acts as technical lead during installation, maintenance, and support issues
  • These instruments may include but are not limited to: computers, network components, printers, copiers, telecommunication devices, time clocks, security cameras, kiosks, digital displays, audio/visual components (CATV) and structured cabling
  • Practical areas of responsibility and coverage zones are subject to change based on need
  • Technicians must also be able to participate in the on-call rotation which provides after hour’s support

Essential Duties and Responsibilities:

  • Responsible for installing, configuring, troubleshooting, and maintaining new device components and software applications
  • Escalates critical issues to management and IT executive staff as necessary
  • Removes, replaces, upgrades or repairs, existing or aging equipment and applications as necessary
  • Builds, deploys, and documents device components, system images and software packages
  • Interface routinely with Business Analyst, System Administration, and Project Management groups to support hardware and software upgrades, installation, or maintenance
  • Provide direct support to end users in the usage and maintenance of software programs, and network facilities
  • Participation in the on-call after hours support rotation
  • Other duties may be assigned at the discretion of the management staff

Qualifications:

To preform this job successfully, an individual must be able to preform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: 

  • Ability to make networking patch cables
  • Must have excellent organizational skills
  • Have good presentation and communication skills
  • Understand network technologies and protocols especially TCP/IP
  • Have a working knowledge of PC desktop operating systems and applications
  • Have the ability to supervise repairs by outside vendors
  • Have excellent integrity and demonstrate good moral character and initiative