Desktop Engineer

» Desktop Engineer
Information Technology
in Orlando
, FL
Reference: 19-03654

Description:

The Desktop Support Engineer III will be responsible for developing software applications using software development languages such as Visual Basic, Batch, Wise, and PowerShell to package, re-package or customize software and applications for deployments to the enterprise. The Desktop Support Engineer II will also be responsible for developing custom Windows 10 and Windows 7 images for deployment to the enterprise using software development languages such as MDT, Batch, Wise, and PowerShell. As well as, maintenance and day to day support of the enterprise SCCM, ViewFinity, and Bomgar environments.

Responsibility:

  • Develop software for the installation or deployment of packages using various software development and programming languages such as Visual Basic, Batch, Wise, and PowerShell
  • Perform direct query-based deployment of patches, Microsoft Updates and applications to PCs on the network using approved automation tools and producing success/failure reports for the deployment
  • Develop customized reports writing SQL Code to report on the inventory of installed hardware and software
  • Administer SCCM, Viewfinity, and Bomgar Servers including administering policies and tuning for reliability and performance
  • Develop and deploy custom reference images (desktop, Laptop, Server) using various software development and programming languages such as Visual Basic, Batch, Wise, and PowerShell
  • Work with vendors as needed to resolve application issues
  • Communicating day-to-day activities, operational challenges, or general feedback to Senior Management through defined reports and regular meetings
  • Responsible for special projects as needed related to the support we provide our customers or the support of our IT environment
  • Provide Subject Matter Expertise and Training to Internal/External Departments
  • Stay current with changes in hardware/software technologies

Complexity:

The Desktop Support Engineer II has a level of decision making authority that affects all users. The position is given a Medium degree of autonomy due to the impact on the organization, the role expects to work with other engineers and management to collectively make Infrastructure, deployment, maintenance and update decisions. There are no supervisory responsibilities for this position, and no required budget management.

Scope/Financial Responsibility:

  • Value of position is based on developing infrastructure deployment and maintenance strategies designed to improve uptime to our customers and participate with a team to oversee and manage hardware and software related issues within the company
  • Impact on revenue is based on end users uptime, and staying within the groups defined service levels
  • Expense management is not required in this role
  • The role may require light travel on occasion to meet the needs of the current business and the management

Abilities/Key Competencies/Skills:

  • Excellent Oral and written communication skills
  • Strong customer service orientation
  • Ability to prioritize and manage multiple tasks
  • Must be able to work independently
  • Strong problem analysis skills
  • Strong problem-solving skills
  • Adaptability
  • Planning and organizing skills
  • Attention to detail
  • Stress tolerance

Experience/Certificates/Education:

  • 5 years developing and implementing SCCM infrastructures
  • 5 years of experience administering SCCM5 years of experience supporting Microsoft Server 2008 or newer and Windows Desktop operating systems
  • 5 years of experience developing software for the installation or deployment of packages using various software development languages such as Visual Basic, Batch, Wise, and PowerShell
  • Extensive experience with developing software using various programming languages such as Visual Basic, Batch, Wise, and PowerShell
  • Experience with Citrix, Bomgar and Viewfinity preferred, but not required
  • In-depth Microsoft SQL Server knowledge to support SCCM operations and reporting