Sr. Technical Analyst

» Sr. Technical Analyst
Information Technology
in Miramar
, FL
Reference: 19-01800

Description:

The Sr. Technical Analyst implements and supports a broad range of facility-based IT&S equipment. As the key technical service resource within the facility, the Sr. Technical Analyst is responsible for the set-up and repair of facility-based, end-user infrastructure and resolution of desktop incidents and requests reported by facility users to the service desk. Advanced hands-on technical support is provided across a broad range of technical areas. Problems beyond the scope of ability or responsibility are communicated in a timely manner to appropriate division-level support staff. The Sr. Technical Analyst participates in 24/7 on-call support with other members of the division staff. The Sr. Technical Analyst adheres to and supports the client’s IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment. The Sr. Technical Analyst assists with facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.

Responsibilities: 

  • Implement and support the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products
  • Provide advanced, hands-on technical support across a broad range of technical user problems; repair equipment and perform preventative maintenance
  • Communicate and escalate incidents and requests beyond scope of ability to senior service resources
  • Log and track incidents and requests
  • Review incident and request tracking databases
  • Provide 24/7 on-call support based on division IT staff rotation, and carry a pager as warranted
  • Investigate hardware problems and perform minor system hardware and communication connection repairs
  • Act as facility lead on technical project implementations; coordinate infrastructure-based needs for facility-based new construction
  • Participate in meetings, committees and continuing education to improve individual, departmental and organizational performance
  • Aid and train users on proper use of division and/or facility technology
  • Mentor and train Division Technical Analysts
  • Participate in facility-based IT project planning, as needed
  • Effectively work with division and corporate IT&S personnel to ensure that division priorities an standards are achieved
  • Adhere to and support the client’s IT&S standards, policies and procedures
  • Maintain and protect confidentiality with regard to all aspects of patient care and employee information
  • Adhere to Code of Conduct and Mission and Value Statement
  • Perform other duties as assigned

Knowledge, Skills & Abilities:

  • Demonstrates broad knowledge of technology and solutions
  • Proactively manages resources and priorities workload
  • Demonstrated ability to multi-task; possesses strong analytical skills
  • Demonstrated customer orientation; strength in analytical, math, and reasoning skills
  • Effectively communicates verbally and in writing
  • Demonstrated proficiency in MS Office applications
  • Provides onsite technology support on projects
  • Must be able to drive to assigned sites to complete work

Education:

  • Bachelor’s degree in information systems or healthcare-related field is preferred

Experience:

  • Two years of broad technical experience required

Certificate/License:

  • Basic certification in Cisco equipment or Microsoft Products is highly desirable
  • Valid state drivers license and proof of auto insurance, if applicable