Help Desk Technician

» Help Desk Technician
Information Technology
in Miami
, FL
Reference: 19-03658

4 Corner Resources is looking for a Help Desk Technician located in the Miami area.

Responsibilities:

  • Assist inquiries via phone, email, ticket or in person
  • Troubleshoot and research all issues reported
  • Determine source of problems (hardware, software, user access, etc.)
  • Advise on appropriate action for resolution
  • Document entire exchange
  • Serve as liaison between staff and the rest of the technology departments
  • Work autonomously or with a team on technical projects

Minimum Requirements:

  • Extensive knowledge of computer hardware, including desktops, laptops, and printers
  • 1+ years application support experience with multiple browsers
  • Extensive support experience with Microsoft Office, Active Directory, VMWare, VPN, wireless networks, air cards/mifis, routers, and general networking
  • Proven ability to meet deadlines
  • Knowledge of Microsoft Office Suite applications including Excel, Word, Power Point, and Outlook
  • Maintained departmental quality standards
  • Ability to effectively communicate with peers and supervisors
  • Ability to maintain a positive and productive work environment