Duties and Responsibilities:
- Lead IT Bureau’s operational and strategic planning including forecasting organizational needs, fostering innovation, and planning large diverse organizational projects
- Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems
- Manage financial aspects of the IT Bureau including purchasing, budgeting, and budget review
- Develop business case justifications and cost/benefit analyses for IT spending and initiatives
- Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
- Develop requests for proposal
- Negotiate and administer vendor, maintenance, and consultant contracts and service agreements
- Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems including servers, PCs, operating systems, hardware, software, and peripherals within a large diverse organization
- Oversee provision of end-user services including help desk and technical support services
- Work with stakeholders to define business and systems requirements for new technology implementations
- Direct research on potential technology solutions in support of procurement efforts
- Keep current with the latest technologies
- Approve and oversee projects and project portfolio
- Participate in the organization’s recruitment and community relations activities as directed
Qualifications:
- Graduation from an accredited college or university with a Bachelor’s degree in Information Technology, Computer Science, Computer Technology, or related field
- Six (6) years of experience in Information Technology that includes customer service with three (3) years of experience in a supervisory role
- Or equivalent combination of education and experience
- Must possess a valid Florida driver’s license
Knowledge, Skills, and Abilities:
- Strong technical knowledge of network and PC operating systems
- Strong technical knowledge of current network hardware, protocols, and standards
- Extensive application support experience
- Proven experience in IT infrastructure planning and development
- In-depth knowledge of applicable data privacy practices and laws
- Strong understanding of human resource management principles, practices, and procedures
- Strong understanding of project management principles
- Ability to conduct and direct research into IT issues and products as required
- Ability to present ideas in business-friendly and user-friendly language
- Ability to plan and organize the work of subordinate supervisors in a manner conducive to full performance and high morale as reflected in outstanding staff inspections
- Ability to promote and maintain effective relations with members of the executive staff, departments under the County Commissioners, the general public and other stakeholders
- Communication skills, both oral and written, to communicate effectively at all levels of the organization and with outside agencies
- Ability to operate equipment and instruments utilized in meeting job requirements and operational responsibilities
- Knowledge of ADA, FMLA, workers compensation and FLSA to ensure proper adherence and assist supervisors to make decisions on various issues within the guidelines of state/federal/agency laws, rules and regulations
- Ability to review and/or complete personnel evaluations of staff in accordance with agency policies to ensure they are fair and impartial, and accurately reflect the job the employee performs
- Ability to establish and maintain effective working relations within and outside the agency
- Ability to communicate effectively both verbally and in writing
- Organizational skills
- Time management
- Knowledge of general orders, policies, and procedures of the organization
- Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplace
Physical Abilities:
- Sit up to 7 hours per day
- Stand up to 1 hour per day
- Walk up to 1 hour per day
- Drive up to 1 hour per day
- Occasionally lift up to 20 lbs.
- Occasionally bend, squat, reach, kneel, or twist