Implementation Consultant

» Implementation Consultant
Information Technology
in Lakeland
, FL
Reference: 19-03039

Summary:

The Implementation Consultant will be responsible to shape the design of a given institution’s software installation through collaborative conversation with both the client and internal teams to ensure a successful client experience throughout the project. This person is responsible for the creation and delivery of a Transitions Project Plan that provides accurate direction for all parties involved in the implementation.

Essential Duties and Responsibilities:

  • Actively lead the planning process, project stages and customer engagement throughout the implementation
  • Drive collaboration between internal functional teams and client to achieve milestones and deliverables
  • Conduct analysis of provided client content and establish/document a Transitions Project Plan
  • Advise client on options, risks, costs and benefits, impact on other institutional processes and priorities regarding structure and processes employed using all software
  • Pro-actively manage any changes in project scope, identify potential issues and devise, with leadership, contingency plans
  • Provide status reports on project progress to client and company leadership teams on a regular basis
  • Responsible for driving targeted milestones and achieving the agreed upon implementation schedule
  • Provide guidance to address critical and/or outstanding issues impacting the successful implementation
  • Provide client support through activation and assist with client research and case study preparation
  • May require client on-site engagements, travel to Sales conventions, participation in Sales demonstrations as a product expert, and presentations and participation in annual company user conference

Competencies:

  • Great communication skills, verbal, written and presentation capabilities with both clients and leadership
  • Self-starter, with strong sense of ownership, assertive follow-through, and a passion for the highest level of client satisfaction
  • Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment
  • Strong analytical and organizational skills with superior attention to detail.
  • Ability to produce high-quality documents
  • Strong computer literacy, including MS Office Suite, Internet applications and comfort and ability to advance technically

Education and Experience:

  • Bachelor’s degree in Business or related discipline highly desired
  • Strong understanding and proficiency in Digarc software solutions and professional service offerings
  • 3-5 years of strong project management/client-liaison work experience