Service Desk Technician

» Service Desk Technician
Information Technology
in Clearwater
, FL
Reference: 19-01920

Job Description:

The Service Desk Technician is the first point of contact for our staff when interacting with the Service Desk. The technician is responsible for the administration and internal support of our client’s PCs, printers, copiers and related equipment. Tasks include end user support, software support, hardware support and license tracking. The ideal candidate should have a mix of technical and customer service skills and be passionate about technology and helping people.

Basic Functions/Responsibilities:

  • Handle new Service Desk incidents and requests from email or phone calls
  • Escalate unresolved requests and incidents to the proper resources
  • Follow-up on outstanding tickets to ensure a timely resolution
  • Assist with the on-boarding of new users, including provisioning
  • Support various equipment such as projectors, printers, copiers and fax machines
  • Assist with technology asset inventory requests

Technical Skills:

  • Windows 7. Mac OS X and Windows 10 is a plus
  • Active Directory users and computers
  • Microsoft Exchange users and mailboxes, 2007 or newer
  • Microsoft Office Suite, 2010 or newer
  • PC hardware, printers, scanners and mobile devices
  • Client connectivity: wired, wireless & VPN
  • Shared file & print resources
  • Desktop imaging

Experience: 

  • Strong customer service and troubleshooting skills
  • The ability to communicate effectively to technical and non-technical users
  • 2 years of experience in an enterprise environment