Desktop Support

» Desktop Support
Information Technology
in Altamonte Springs
, FL
Reference: 19-01714

Summary:

Act as primary desktop support for all employees. Provide direct desktop hardware and peripheral support for all end users. Support and maintain standards of company software. This role has a high customer service focus.

Essential Duties and Responsibilities: 

  • Provide direct desktop hardware and peripheral support for employees
  • Troubleshoot and problem solve desktop issues as they arise
  • Administer, monitor, and maintain desktop deployment infrastructure
  • Set up all IT equipment for new employees
  • Ensure that employees are oriented to system
  • Create building access cards when requested
  • Seek process improvements to improve efficiency of desktop installations and services and ensure applicable documentation is created or revised as necessary
  • Track and maintain hardware and software inventory
  • Represent the interests of the customer internally, providing appropriate escalation to other functions when issues cannot be resolved
  • Adhere to processes and procedures to ensure a stable computing environment (i.e., change control, incident management, problem management, etc.)
  • Assist the Director, Information Services with special projects as assigned

Technical Skills:

  • Experience with Microsoft operating systems
  • MCSE preferred certification
  • Experience with Active Directory and GPOs/GPPs
  • Experience with Bit Locker and/or other desktop/laptop encryption
  • Strong imagine and application packaging skills