Systems Administrator

» Systems Administrator
Information Technology
in Glendale
, CA
Reference: 19-04354
Description:
  • Configure, manage, and enhance Jira and Confluence tools, including native functionality as well as researching, testing, and implementing plugins
  • Troubleshoot access and/or performance issues
  • Provide Jira SME support to customers via approved collaboration tools
  • Create and maintain scripts
  • Create custom workflows, post functions, and validators
  • Make changes to workflows, screens, fields, and reporting
  • Provide ongoing support and configuration maintenance
  • Create JIRA projects, queries, and reports
  • Responsible for understanding the current process, gathering requirements, investigating potential solutions, analyzing impact, communicating with stakeholders, and implementing solutions
  • Setting up monitoring and log rotation
  • Executing Production deployments during non-business hours
  • Interacting with Project Managers, Managers, Developers, Network Engineers and other Administrators
  • Create, manage, and support all administrative functions associated with the Atlassian product suite
  • Create and maintain technical documentation and user-guides
  • Evaluate and manage the usage of Atlassian add-ons to meet team and business needs
  • Understand system architecture of upstream and downstream impacts when implementing solutions
  • Must be Customer Service driven mindset with strong relationship building skills
Preferred Qualifications:
  • VersionOne administration experience
Basic Qualifications:
  • 3+ years of hands-on experience working with JIRA as an Administrator
  • Perl or Python Scripting (nice to have)
  • Hands-on experience using JIRA REST APIs for integration with other tools like Jenkins, Slack, and Integration/Automation frameworks
  • Proven track record with Atlassian installations, migrations and upgrades
  • Hands-on experience supporting Atlassian tools in an AWS environment
  • Strong communication skills and attention to detail