HR Specialist

» HR Specialist
Human Resources
in Tampa
, FL
Reference: 19-04226

Description:

Employees are hired to help our client extend the healing ministry of Christ. They are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, treating customers and co-workers with respect and dignity, aligning behavior with customer service principles, maintaining customer and patient confidentiality, abiding by employee guidelines for professional behavior, appearance, and communication, exhibiting teamwork behaviors, being effective in conflict resolution, helping others to understand issues and accept changes, demonstrating high standards of work performance and flexibility, maintaining positive interdepartmental relationships, keeping a positive attitude, and adhering to the policies and procedures of the organization.

General Summary:

With a focus on data integrity, productivity, and customer service, the HR Specialist is an individual contributor who performs a wide variety of functions within HR, focusing on workforce management transactions and Human Capital Management (HCM) system maintenance. This individual is responsible for processing transactions while working closely with HR business partners and managers to ensure compliance with facility/organization policy and federal, local, and state regulations.  This position also works closely with other members of the Shared Services team to ensure data changes are completely accurately and in a way to prevent negative impact to system functionality and the end user experience, in addition to being the first point of contact for escalated questions and issues from contact center representatives and solution specialists.

Responsibilities:

  • Support and demonstrate the Team Excellence guidelines and customer service expectations
  • Ensure data changes and service response meets service and operational level agreements
  • Serve as subject matter expert for form-driven data changes, including downstream impacts of data changes, supporting documentation for changes, and evaluating and resolving conflicts related to the data change requested
  • Evaluate and process workforce management data changes as assigned through worklist transactions
  • Participate in the evaluation of existing processes and recommendation of new approaches to drive continual improvements in the efficiency of the department and services performed
  • Liaise with HR SS teams to collaborate on solutions on escalated issues
  • Escalate appropriate requests to next level of support within the team
  • Maintain appropriate documentation in employee electronic file for changes completed
  • Maintain understanding of HR policies and procedures
  • Maintain current knowledge of federal, state, and local employment law
  • Document transaction and case status to properly indicate stage of completion
  • Produce and maintain functional records and reports

Knowledge and Skills Required:

  • Proficiency in Microsoft Office Suite required

Knowledge and Skills Preferred: 

  • Human Capital Management (HCM) experience, especially PeopleSoft, preferred
  • Knowledge of human resource related areas of compliance, including federal, state, and local employment laws and healthcare/industry specific regulations

Education and Experience Required:

  • Bachelor’s degree in relevant field
  • One year experience in human resources, employee record management preferred

Education and Experience Preferred:

  • Diversified experience in human resources field or in a generalist role
  • Previous HR shared services experience specific to workforce/employee record management

Licensure, Certification or Registration Preferred: 

  • PHR, SPHR, SHRM-CP, or SHRM-SCP designation or equivalent preferred

Required Competencies: 

  • Achieve Results: Reflect a drive to achieve and outperform, continuously looking for improvements, and accept responsibility for actions and results
  • Communication Skills: Exhibit excellent oral and written communication skills
  • Problem Solving: Identify and solve problems using data collection methods, analysis, experience, and judgement
  • Develop Self: Understand own strengths and development needs, learn from experience, and own personal development
  • Service Orientation: Listen to and understand the customer, anticipate customer needs, and give high priority to customer satisfaction
  • Team with Others: Create an environment that values individual perspectives while driving towards common goals; assist teammates as necessary
  • Critical Thinking: Methodically analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisions
  • Build and Share Knowledge: Develop and share subject matter expertise/reusable assets that can be readily applied to new tasks