Verification of Employment Coordinator

» Verification of Employment Coordinator
Human Resources
in Altamonte Springs
, FL
Reference: 19-03058

Responsibilities:

  • Scans, indexes, and classifies employee verification documentation utilizing imaging software for retention in electronic employee files
  • Perform basic administration processing and approval of transactions, data input and verification of required documentation
  • Investigate and research employee records including histories, financials and time sheets for the purpose of accurate and efficient employee verification requests
  • Make required follow up phone calls and conduct additional research as necessary to proactively understand areas of concern or improvement in Verification of Employment information
  • Demonstrate a commitment to delivering exceptional customer service and ability to remain professional under stressful situations
  • Highlight, identify and resolve any discrepancies with statements provided by the Work Number for employees and vendors
  • Opens cases and process employment/income verification requests, through resolution
  • Help achieve key objectives as well as Service Level Agreements with each case (SLA)
  • Keep management advised of potential problem areas and makes recommendations for efficiencies and solutions
  • Ensure employee privacy where appropriate, including confidentiality and protection of sensitive client reports or information
  • Use procedures, policies, knowledge database, and other reference materials to assist in answering customer inquiries

Education:

  • Associate‚Äôs degree or two years of related field experience required or completion of our client’s internship program required

Experience:

  • At least one year of experience in Human Resource preferred
  • Experience in the healthcare industry preferred
  • Experience in a Human Resource shared services organization preferred