Responsibilities:
- Provide administration and department support for clinical care management, case and disease management and field service coordination staff
- Coordinate services and perform administrative functions
- Assist in completing activities related to various cross functional projects in support of departmental goals
- Respond to phones as assigned or team coverage as directed by supervisor
- Provide technical and administrative support to clinical and behavioral staff as needed
- Complete and submit special projects. reports or assignments to meet department needs and objectives
- Serve as a liaison in corresponding and communicating with providers, vendors and organization contacts and/or members representative’s
- Format and edit correspondence and documents
- Organize a variety of administrative and clinical tasks and prioritize in order of importance and impact on members and providers
- Interact with other departments including Claims, Enrollment and Member Services to resolve member and provider issues
- Participate and support nursing tasks
Qualifications:
- A High School diploma or GED Required
- An Associate degree in a related field
- 3+ years of experience in a managed care setting, medical office or facility setting with demonstration of medical administration duties
- Knowledge of medical terminology and/or experience with CPT and ICD-9 coding
- Demonstrated interpersonal/verbal communication skills
- Demonstrated written communication skills
- Ability to effectively present information and respond to questions from peers and management
- Ability to multi-task
- Work effectively within group to achieve desired outcomes
Technology Proficiency:
- Microsoft Outlook
- Word and Excel
- Microsoft Excel
- Microsoft Word