Credit Collector / Collections Manager

» Credit Collector / Collections Manager
Finance & Accounting
in Austin
, TX
Reference: 19-03655

Description:

  • Preform collection activities associated with delinquent member accounts, including VISA credit cards, lines of credit, secured loans, signature loans, and home equity loans

Responsibilities:

  • Review delinquent accounts, determine credit union position and, as circumstances indicate, direct and assist legal counsel in collections proceedings
  • Ensure that the credit union’s professional image is maintained
  • Contact members to collect on all delinquent loans, VISA Accounts, and NSF Accounts by means of direct communication (i.e. letters, telephone calls, personal office contact)
  • Perform skip tracing to locate members and assets
  • Perform collections efforts in accordance with credit union policies and procedures and the Fair Debt Collections Practices Act
  • Assume responsibility for ensuring that professional business relations are established and maintained with credit union members and external contacts
  • Maintain the credit union’s professional reputation throughout collections operations and in all contact with members
  • Maintain confidentiality
  • Engage the use of legal counsel when necessary
  • Interact with members in an efficient and effective manner while providing complete and accurate information
  • Assume responsibility for the efficient administration of collection activities
  • Document all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence
  • Prepare documentation following through on all phases or collection activities utilizing all tools available to collect, i.e. extensions, application re-writes, etc.
  • Assume responsibility for establishing and maintaining effective communication and coordination with credit union employees
  • Document all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence
  • Prepare documentation following through on all phases or collection activities utilizing all tools available to collect, i.e. extensions, application re-writes, etc.
  • Assume responsibility for establishing and maintaining effective communication and coordination with credit union employees
  • Assist department employees as needed
  • Keep management informed of activities, progress toward established objectives, and of any significant problems
  • Report to management with the results of collection and to review problem accounts, discuss solutions and recommend charge-offs
  • Attend and participate in meetings as required
  • Assume responsibility for related duties as required or assigned
  • Stay informed of changes in collections policies, procedures, and related legal requirements
  • Cross-sell loss mitigation and work out options while assisting members
  • Ensure that work area is clean, secure, and well-maintained

Qualifications:

  • Two years of experience in collection procedures and related laws and regulations (required)
  • Experience in loan contract terms and a basic understanding of the bankruptcy laws (preferred)
  • Financial institution experience with an understanding of deposit program, account ownership and casualty insurance is preferred
  • Excellent verbal and written communication skills
  • Solid math skills
  • Ability to work independently
  • Ability to take initiative and work in a team
  • Detail- and goal-oriented
  • Organized; good time manager
  • Responsible and flexible
  • Ability to use a personal computer and related software applications including Microsoft Office
  • Ability to use Episys proficiently