Collections

» Collections
Finance & Accounting
in Indianapolis
, IN
Reference: 19-04393

Essential Functions:

  • Responsible to contact account holders with inquiry into payment of delinquent accounts
  • Use strong oral communication skills to research, substantiate, reconcile and generate customer account adjustments in accordance with company policy
  • Work the accounts of assigned collection files per company standards
  • Make arrangements with the customer to pay the entire outstanding balance or set up the best possible arrangement
  • Document all collection activity in a concise and accurate manner
  • Correct any deficiencies or oversights as outlined by management during telephone monitoring or quality reviews
  • Perform special projects or tasks as assigned by supervisor

Qualifications:

  • High School diploma or equivalent
  • Minimum one year of experience in collections and/or customer service
  • Ability to communicate effectively with customers, dealers, retail stores and other corporate personnel by telephone, or through written communication; assimilate information and make decisions; work under pressure in a detailed, organized manner
  • Good customer service skills with a professional and positive telephone presence
  • Ability to read and interpret documents such as operating and procedure manuals
  • Ability to add, subtract, multiply and divide in all units of measure and compute percent, etc.
  • Computer skills to include: Outlook, Word, Excel, etc.
  • Effective time management skills and the ability to multi-task and be highly organized