Position Overview:
Research and assist members with all disputed transactions for ACH, plastics, and credit bureaus. Provide detailed information to assist in the resolution of disputed transactions.
Duties and Responsibilities:
- Ensure that disputed member transactions for ACH, plastics, and credit bureaus are investigated and processed accurately and on a timely basis
- Follow service standards, policies and guidelines set forth Visa International and the CFPB
- Adhere to NACHA policies regarding ACH disputes
- Respond as appropriate to credit bureau inquiries
- Obtain additional documentation and information from members to assist in researching disputed transactions
- Provide provisional credit as deemed necessary
- Perform reversals as appropriate and complete all required correspondence to members in accordance with policies and guidelines set forth by Visa and the CFPB
- Attend job-specific training classes as requested by Manager (This includes completing annual BSA/AML Compliance Training and understanding employee’s role in maintaining an effective BSA/AML compliance program, and completing FACT Act Red Flag training)