Disputes Representative

Finance & Accounting
in Tampa
, FL
Reference: 19-01933

Position Overview: 

Research and assist members with all disputed transactions for ACH, plastics, and credit bureaus. Provide detailed information to assist in the resolution of disputed transactions.

Duties and Responsibilities: 
  • Ensure that disputed member transactions for ACH, plastics, and credit bureaus are investigated and processed accurately and on a timely basis
  • Follow service standards, policies and guidelines set forth Visa International and the CFPB
  • Adhere to NACHA policies regarding ACH disputes
  • Respond as appropriate to credit bureau inquiries
  • Obtain additional documentation and information from members to assist in researching disputed transactions
  • Provide provisional credit as deemed necessary
  • Perform reversals as appropriate and complete all required correspondence to members in accordance with policies and guidelines set forth by Visa and the CFPB
  • Attend job-specific training classes as requested by Manager (This includes completing annual BSA/AML Compliance Training and understanding employee’s role in maintaining an effective BSA/AML compliance program, and completing FACT Act Red Flag training)