Responsibilities:
- Providing “Repair & Return” and “Box Swap” services to end user customers
- Providing site-based configuration/software services including the provision of software upgrades
- Provide a Customer Support Help Desk service involving telephone calls and e-mails from customers
- Liaise with dealers and end user customers on resolution of technical issues
- Ensure the functionality and correct configuration of all machines being shipped from Orlando
- Conduct technical investigations, checks and data gathering as directed by Technical and Quality Management
- Carry out screening of returned devices to confirm fault diagnosis and analysis
- Repair broken CBW devices as required (count-by-weight machines)
- Ensure final testing of CBW devices prior to despatch from Orlando
- Provide timely and accurate products as required
- Contribute to technical projects as required