Collections Specialist

Finance & Accounting
in Miramar
, FL
Reference: 19-02197

Essential Job Functions:

  • Perform collections activity based on collection queue/production goals by making outbound and receiving inbound telephone calls from patients who owe medical bills
  • Provide first-rate customer service as first priority in a transparent environment as an extension of our client
  • Work in a multitude of healthcare patient accounting systems to assist patient in resolving account
  • Maintain a working knowledge of client policies and procedures
  • Follow established call model to collect balance in full or secure payment arrangements prior to the account moving to bad debt
  • Maintain acceptable call quality as determined by the management staff
  • Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently and serve as a mentor to new employees by assisting with their training and development
  • Close out an appropriate number of accounts each month as determined by management and use appropriate account maintenance on each account worked, including entering notes which detail actions
  • Work with insurance companies as needed and complete any necessary correspondence to facilitate account resolution
  • Escalate patient complaint calls as necessary to appropriate leadership for resolution
  • Accept constructive criticism and listen to recorded calls in an effort to improve call quality and collection dollars
  • Achievement of daily/weekly/monthly collection fee goals
  • Strict adherence to HIPAA, HiTech and all state and federal regulations relating to account collections and patient privacy
  • All other duties as assigned


  • Knowledge
    • Working knowledge of collections
    • Capable of meeting production goals
    • High school diploma or equivalent.
  • Experience
    • Minimum 1 year work experience in customer service, medical billing or collections
    • Prefer experience providing training and feedback to less experienced associates and experience in production driven environment
    • Experience with standard office software products a must
  • Skills/Aptitudes
    • Demonstrated communication and problem solving skills and the ability to act/decide accordingly
    • Ability to collect, create and research complex or diverse information
    • Exceptional customer service and the ability to plan organize and exercise sound judgment
  • Minimum (1) year of experience in a medical office setting highly preferred (i.e. ambulatory surgery center, hospital, doctors office) .

Preferred Certification(s):

  • Billing/collections/coding certification from AAPC or AHEMA preferred