Change Management Analyst

Information Technology
in Orlando
, FL
Reference: 19-04115
  • Develop a productive partnership with technology product owners, business stakeholders, and technical team members
  • Serve as a consultant to client teams to identify training and change management opportunities
  • Design and implement training and change management strategies and plans that maximize employee adoption and usage and minimize resistance
  • Deliver group instruction and training for departmental tools including VersionOne, JIRA, and CA PPM
  • Evaluate effectiveness of training programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods
  • Analyze and assess training and development needs for the organization
  • Collaborate with SMEs, technology product owners, business stakeholders, and team members in the design and development of high-quality training curricula and courses
  • Development and execution of communications and training materials, such as quick reference guides, frequently asked questions, web content, presentations, etc.
  • Develop an Organizational Change Management strategy to mitigate organizational impacts and foster an environment that is conducive to adoption of new or changed enterprise applications and business processes
  • Conduct impact analyses, assess change readiness and identify key stakeholders
  • Develop training materials and provide training specific to organizational change in relation to business process and/or system changes
  • Work closely with internal communications team to develop and implement communications strategies and plans to support the training and facilitate the organizational transition associated with the adoption of solutions
Basic Qualifications:
  • 4+ years of experience developing training materials and conducting training classes for a large organization
  • Experience designing a variety of learning solutions i.e. e-learning, interactive multimedia, synchronous and asynchronous online training, simulations, informal learning opportunities
  • Experience and knowledge of change management principles, methodologies and tools
  • Excellent verbal, interpersonal, and written communication skills
  • Ability to frequently change priorities in a fast-paced environment
  • Team player with ability to work with all levels of internal staff, as well as outside clients and vendors
  • Effective time management skills with emphasis on quality and timely completion of tasks
  • Ability to work independently and collaboratively with minimal supervision
  • Experience working in a mixed methodology environment (Agile / Waterfall / hybrid)
  • Experience using VersionOne, JIRA, and CA PPM
Preferred Qualifications:
  • Experience using CA PPM, JIRA, VersionOne, and SAP financial systems
  • Certification in change management a plus
  • Experience with Prosci ADKAR Model a plus
Required Education:
  • Bachelor’s degree or higher from an accredited college/university or equivalent relevant experience