Intake Specialist

» Intake Specialist
Call Center & Customer Service
in Seattle
, WA
Reference: 19-02713

Qualifications: 

  • Customer service background
  • Previously worked as an insurance claim adjuster
  • Follow dialogue and be professional on the phone
  • Bilingual a huge plus – someone well-spoken that can show empathy

Basic Duties:

  • Field all referred-in cases
  • Maintain client contact until declined or signed up
  • Back up for Internet and Dan Newlin calls
  • Declination letters
  • Update ATO with new information
  • Work with intake attorney on referred-out cases