Customer Service Representative

» Customer Service Representative
Call Center & Customer Service
in Orlando
, FL
Reference: 19-03971

Description:

Serve as the primary contact for all current customer calls. Responsibilities include answering incoming calls, facilitating sophisticated product knowledge options involving but not limited to booking of sites and partner products. Additional responsibilities include making outbound calls to new members, pre-arrivals, member dues, and other ad hoc outcalls as well as call handling related to ownership, membership, maintenance fees, mortgage, reservations exchange, etc. The outcall portion should not exceed five weeks out of the year constituting less than 10% of the overall job.

Qualifications:

  • Excellent interpersonal skills
  • Great communication
  • Portuguese or Spanish is a plus
  • Ability to handle multiple tasks and balance priorities
  • Must demonstrate a commitment to customer service
  • Must exhibit keyboard proficiency
  • High level of accuracy
  • Able to work evening shifts, holidays and weekends
  • Carry out any reasonable request by management of which the employee is capable of performing

Education and/or Experience: 

  • High School diploma or GED equivalent or an equivalent combination of training, education and experience
  • Previous reservation and customer service experience in a call center or resort environment preferred