Customer Service Coordinator

» Customer Service Coordinator
Call Center & Customer Service
in Orlando
, FL
Reference: 19-03325

Description:

The primary role is to provide professional and high-level customer service. The primary focus of the Customer Service Coordinator is to provide professional and high-level customer service to customers through the administrative support functions of the Business Services department.

Responsibilities:

  • Responding to customers’ service inquiry calls, walk ins, or email requests
  • Interviewing customers to acquire information and explain available services
  • Handling and resolving customer issues and/or service requirements
  • Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service
  • Opening Service Tickets and assigning, coordinating and scheduling technicians to respond to customers’ service needs
  • Answering customers’ questions regarding open service tickets and providing status of service request
  • Monitor and track delivery on parts necessary for completion of service requests
  • Properly coordinate and schedule completion of work based on parts delivery
  • Ensuring proper process and procedures are followed at the completion of a service request
  • Invoicing completed services

Administrative Duties: 

  • Ensuring Expense Reimbursement reports are routed to the appropriate person and approved within assigned timeframes
  • Monitor and run status reports as necessary

Required Skills:

  • Excellent Excel skills a must
  • Excellent customer service skills
  • Excellent phone skills
  • Excellent communication skills written and verbal
  • Is attentive to the needs of customers
  • Ability to multi-task
  • High-energy professional who is detail-oriented and able to work well under pressure
  • Ability to operate office equipment such as phone (conferencing and voice message retrieval); copy/fax machine; and personal computer
  • Must be able to work with MS Office (Word / Excel)
  • Data entry skills
  • Must pass DT/BG
  • Candidates to take the Excel proveIT assessment