Call Researcher

» Call Researcher
Call Center & Customer Service
in Maitland
, FL
Reference: 19-04534

Responsibilities:

  • Analyze customer interactions (phone/chat/email/social media) for trends that will enable clients to grow and develop their internal teams and external teams
  • Attend team meetings, prep sessions, focus groups, and training sessions as scheduled
  • Work on activities and/or projects as requested by the Team Leader
  • Identify and relay to Team Leader areas for improvement within the evaluating and coaching delivery process
  • Relay customer/client service problems to Team Leader when necessary
  • Support the operation through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction

Requirements:

  • One year of customer service experience, call center preferred
  • Proficient in Microsoft Word, Excel and Outlook
  • Strong organizational, time management, planning and problem solving skills
  • Strong team building skills, to work well within a close team environment- self-sufficient
  • Demonstrate a strong desire to succeed
  • Resourceful and able to work well with minimal supervision
  • Ability to demonstrate a high degree of professionalism
  • Strong multi-tasking skills