Responsibilities:
- Serve as the primary contact
- Answer incoming calls
- Facilitating sophisticated product knowledge
- Booking of multiple sites and partner products
- Making outbound calls to new members, pre-arrivals, member dues, and other ad hoc outcalls
- Call handling related to ownership, Global Access membership, maintenance fees, mortgage, reservations exchange, etc.
Qualifications:
- Excellent interpersonal skills – great communication – Portuguese and Spanish (a huge plus)
- Ability to handle multiple tasks and balance priorities
- Must demonstrate a commitment to customer service
- Must exhibit keyboard proficiency
- High level of accuracy
- Able to work evening shifts, holidays and weekends
- Carry out any reasonable request by management of which the employee is capable of performing
Education and Experience:
- High School diploma or GED equivalent or an equivalent combination of training, education and experience
- Previous reservation and customer service experience in a call center (resort environment preferred)