Customer Sevice Representative

» Customer Sevice Representative
Call Center & Customer Service
in Washington
, DC
Reference: 19-03021

Responsibilities:

  • Serve as the primary contact
  • Answer incoming calls
  • Facilitating sophisticated product knowledge
  • Booking of multiple sites and partner products
  • Making outbound calls to new members, pre-arrivals, member dues, and other ad hoc outcalls
  • Call handling related to ownership, Global Access membership, maintenance fees, mortgage, reservations exchange, etc.

Qualifications:

  • Excellent interpersonal skills – great communication – Portuguese and Spanish (a huge plus)
  • Ability to handle multiple tasks and balance priorities
  • Must demonstrate a commitment to customer service
  • Must exhibit keyboard proficiency
  • High level of accuracy
  • Able to work evening shifts, holidays and weekends
  • Carry out any reasonable request by management of which the employee is capable of performing

Education and Experience:

  • High School diploma or GED equivalent or an equivalent combination of training, education and experience
  • Previous reservation and customer service experience in a call center (resort environment preferred)