General Summary:
- Under supervision, the Accounts Receivable Specialist performs posting of incoming cash for account receivable
- Provides billing representative with discrepancies of expected vs. received payments
- Copies any denied remits for the billing representative
- Balances incoming cash to postings with zero discrepancies
- Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all
- Adheres to the client’s Corporate Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies
Knowledge and Skills Required:
- Uses discretion when discussing personnel/patient related issues that are confidential in nature
- Is responsive to ever-changing matrix of hospital needs and acts accordingly
- Proficient in performance of basic math functions
- Capability of communicating professionally with an acceptable use of English and spelling
- Ability to accept responsibility and serve as liaison for patients and collection agency
- Ability to work with people of various backgrounds
Knowledge and Skills Preferred:
- Computer skills to include Web MD, Host, EPIC, and Microsoft Office
Principal Duties and Job Responsibilities:
- Demonstrates through behavior the client’s core values of integrity, compassion, balance, excellence, stewardship, and teamwork as outlined in the organization’s performance excellence program
- Posts all checks, correspondence and general ledger payments accurately and within designated time frame established by Management
- Posts contractual adjustments accurately and applies appropriate adjustments for payment discrepancies to facilitate timely follow up by collection teams
- Produces system reports for all transactions posted and prepares checks for deposit by applying appropriate practice endorsement and making accurate entry on the Cash Journal Ledger
- Reconciles the general ledger report against payments posted through Patient Financial Services to ensure transactions applied to correct GL account for posting to patient account
- Documents current information on account as needed to maintain quality customer service
- Maintains productivity within established standards of performance
- Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account
- Is aware of departmental changes, standards, and goals as disseminated in department meetings and demonstrates compliance by successfully completing assignments within designated timeframes while maintaining or exceeding audit standards
- Facilitates smooth and efficient operation of department by being available and prepared to work during scheduled working hours and attending meetings as requested by Management
- Makes productive use of time
- Monitors time and attendance to limit use of unauthorized overtime
- Performs other duties as assigned or directed to ensure the smooth operation of the department